Complain Letter
PT. MAJU USAHA
Jl. Pinangsia Raya 43
Jakarta 13130
INDONESIA
24th December 2010
PT. TRIRAHAYU
Jl. Imam Bonjol 10
Jakarta 14210
INDONESIA
Dears Sirs,
We regret to have to complain about late delivery of the filing cabinets ordered on 17th December 2010. We did not receive them until this morning though you had guaranteed delivery within a week. It was on this understanding that we placed the other. Unfortunately, there have been similar delays on several previous occasions and their increasing frequency in recent months compels us to say that business between us cannot be continued in conditions such as these.
We have felt it is necessary to make our feelings known since we cannot give reliable delivery dates to our customers unless we count on undertaking given by our suppliers. We hope you will understand how we are placed that from now on we can rely upon punctual completion of our orders.
Yours faithfully,
Husni
Balasan Complain Letter
PT. TRIRAHAYU
Jl. Imam Bonjol 10
Jakarta 14210
INDONESIA
29th December 2010
PT. MAJU USAHA
Jl. Pinangsia Raya 43
Jakarta 13130
INDONESIA
Dears Sirs,
Your letter of 24th December 2010 complaining of delays in delivery come as a surprise as the absence of any earlier complains had led us to believe that goods supplied to your orders were reaching you punctually.
It is our usual practice to send goods by the carriers well in advance of promised delivery dates and cabinets you refer to left here on 20th December 2010. We are very sorry concerned that our efforts to give punctual delivery should be frustrated by delays in transit. It is very possible that order customers are also affected and we are taking up the whole question with the carriers.
We thank you for drawing our attention to a situation of which we had been quite unaware until you wrote to us and ask to accept our apologies for the inconvenience you have been caused.
Yours faithfully,
Budi Pradono
Manager
Rabu, 25 Mei 2011
Selasa, 24 Mei 2011
complaint letter
Panasonic Way
Secaucus, NJ 07094
Subject: Disappointing Customer Service
Dear Mr. Ricko :
I am just so disappointed with Panasonic! I know it is strange that I am writing you, sir,
but I feel like I have to let someone at headquarters know what happened to me.
A little over a year-and-a-half ago, I purchased a Panasonic DMR EZ27 DVD Recorder.
It worked reasonably well up through its one-year warranty period.
But just a few months after the warranty expired, the unit lost its ability to read discs. I called Panasonic customer service, and the recording said to send it the “McAllen Repair Center.” Good deal, I thought, and I plunked down about $25 to get the unit in the mail. I assumed I would get a call or an email soon thereafter, letting me know how much the repair would cost.
After a month or so, I received a letter. It was from the “McAllen Exchange Center,” and
did not even address the possibility of repair. It was, in essence, a sales pitch for a
factory-reconditioned unit, with a 90 -day warranty, priced only $30 less than what I had
paid for the original, new product!
I was and still am just stunned. I immediately called to listen to the customer service
recording again, and it definitely said “McAllen Repair Center.” I got a hold of a live
person at customer service and let her know that I felt swindled. She was not
sympathetic, saying only that they would ship the useless unit back to me if I did not take
advantage of the offer.
(Apparently something I told her did resonate: I called this evening to check; the
automated recording has since been changed to say “McAllen Exchange Center.”)
Now I’m letting you know that I feel swindled by Panasonic. I have purchased many
Panasonic products throughout my life, but this one was the last.
Sincerely,
Michael
Marketing manager
REPLY:
Oktober,16 Mei 2011
Michael
Marketing manager
Re : DMREZ27
Serial: 0286438
Dear Michael
Thank you for taking to contact our company.this will serve to acknowledge and respond to the letter we received Panasonic Execitive Office
Based on the information your provided,we do apologize for the inconvenience this matter has caused you, during the time your unit was recommend for service we ware in the procces of changing our factory service center into a axchange facility: previously our factory service center in mc allen.TX were repairing certain models as well as axchanging other. We apologize that we were unable to update all our system in a timely manner that reflected our decision.
We realize this response may not satisfy your complaint. However, we do thank you for taking the time to write and for allowing us to cemment on this metter
Thank you for cantacting Panasonic
Panasonic excutive office
Secaucus, NJ 07094
Subject: Disappointing Customer Service
Dear Mr. Ricko :
I am just so disappointed with Panasonic! I know it is strange that I am writing you, sir,
but I feel like I have to let someone at headquarters know what happened to me.
A little over a year-and-a-half ago, I purchased a Panasonic DMR EZ27 DVD Recorder.
It worked reasonably well up through its one-year warranty period.
But just a few months after the warranty expired, the unit lost its ability to read discs. I called Panasonic customer service, and the recording said to send it the “McAllen Repair Center.” Good deal, I thought, and I plunked down about $25 to get the unit in the mail. I assumed I would get a call or an email soon thereafter, letting me know how much the repair would cost.
After a month or so, I received a letter. It was from the “McAllen Exchange Center,” and
did not even address the possibility of repair. It was, in essence, a sales pitch for a
factory-reconditioned unit, with a 90 -day warranty, priced only $30 less than what I had
paid for the original, new product!
I was and still am just stunned. I immediately called to listen to the customer service
recording again, and it definitely said “McAllen Repair Center.” I got a hold of a live
person at customer service and let her know that I felt swindled. She was not
sympathetic, saying only that they would ship the useless unit back to me if I did not take
advantage of the offer.
(Apparently something I told her did resonate: I called this evening to check; the
automated recording has since been changed to say “McAllen Exchange Center.”)
Now I’m letting you know that I feel swindled by Panasonic. I have purchased many
Panasonic products throughout my life, but this one was the last.
Sincerely,
Michael
Marketing manager
REPLY:
Oktober,16 Mei 2011
Michael
Marketing manager
Re : DMREZ27
Serial: 0286438
Dear Michael
Thank you for taking to contact our company.this will serve to acknowledge and respond to the letter we received Panasonic Execitive Office
Based on the information your provided,we do apologize for the inconvenience this matter has caused you, during the time your unit was recommend for service we ware in the procces of changing our factory service center into a axchange facility: previously our factory service center in mc allen.TX were repairing certain models as well as axchanging other. We apologize that we were unable to update all our system in a timely manner that reflected our decision.
We realize this response may not satisfy your complaint. However, we do thank you for taking the time to write and for allowing us to cemment on this metter
Thank you for cantacting Panasonic
Panasonic excutive office
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